Privacy Policy

At Minuvox, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking software service.

1. Information We Collect

1.1 Account Information

When you register for Minuvox, we collect:

• Company name
• Email address
• Password (encrypted)
• Business contact information (optional)

1.2 Business Data

To provide our service, we store data you create:

• Client information (names, contact details, appointment history)
• Staff member information and schedules
• Services and pricing
• Booking records
• Invoice data

1.3 Usage Information

We automatically collect certain information when you use Minuvox:

• IP address
• Browser type and version
• Device information
• Pages visited and features used
• Login timestamps

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our booking software
• Process and manage your bookings and appointments
• Send you service-related notifications and updates
• Respond to your support requests and inquiries
• Improve and optimize our service performance
• Prevent fraud and ensure security
• Comply with legal obligations

3. Data Storage and Security

We implement industry-standard security measures to protect your data:

• All data is encrypted in transit using SSL/TLS
• Passwords are hashed and never stored in plain text
• Database access is restricted and monitored
• Regular security audits and updates
• Secure data centers with redundant backups

4. Third-Party Services

4.1 Advertising - Adsterra Partnership

To keep Minuvox 100% free forever, we display advertisements through Adsterra, a third-party advertising network. Adsterra may use cookies and similar technologies to:

• Deliver relevant advertisements based on general browsing patterns
• Measure ad performance and effectiveness
• Prevent fraud and ensure ad quality
• Collect non-personal information such as IP address, browser type, and device information

Adsterra Privacy Policy: https://adsterra.com/privacy-policy/

You can manage advertising cookie preferences through our Cookie Settings. If you opt out of advertising cookies, you will still see ads, but they will be less relevant to your interests.

4.2 Service Providers

We may share data with trusted service providers who help us operate our service:

• Cloud hosting providers (for data storage)
• Email service providers (for transactional emails)
• Analytics providers (for service improvement)

These providers are contractually obligated to protect your data and only use it for the specific services they provide.

5. Your Privacy Rights

Under GDPR, CCPA, and other privacy laws, you have the right to:

• Access: Request a copy of all data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and all associated data
• Export: Download your data in a portable format (CSV, JSON)
• Objection: Opt out of certain data processing activities
• Restriction: Request we limit how we use your data

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

6. Cookies and Tracking

We use cookies and similar technologies to provide and improve our service. When you first visit Minuvox, you'll see a cookie consent banner allowing you to choose which categories of cookies to accept.

Cookie Categories

• Essential Cookies (Always Active): Required for login, security, and core functionality. These cannot be disabled as the service would not work without them.
• Analytics Cookies (Optional): Help us understand how users interact with our service to improve user experience. You can opt out of these.
• Advertising Cookies (Optional): Used by Adsterra ad network to display relevant ads. You can opt out, though ads will still be shown (just less personalized). Minuvox remains free thanks to ad revenue.

Managing Cookie Preferences

You have full control over non-essential cookies:

• Cookie Consent Banner: Appears on your first visit with options to Accept All, Customize, or Reject All
• Granular Control: Click "Customize" to enable/disable analytics and advertising cookies separately
• Change Anytime: You can modify your preferences at any time by clicking here
• Browser Settings: You can also control cookies through your browser settings

7. Data Sharing and Disclosure

We do NOT sell your personal information to third parties. We may disclose information only in these circumstances:

• With Your Consent: When you explicitly authorize sharing
• Legal Compliance: To comply with laws, regulations, or legal processes
• Security and Fraud Prevention: To protect against security threats
• Business Transfers: In connection with a merger, acquisition, or sale of assets

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Minuvox is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification for material changes

Continued use of Minuvox after changes constitutes acceptance of the updated policy.

11. South Africa POPI Act Compliance

For South African users, Minuvox complies with the Protection of Personal Information Act (POPI Act):

• Information Officer: You can contact our Information Officer at [email protected]
• Your Rights: You have the right to access, correct, and request deletion of your personal information
• Complaints: You may file a complaint with the Information Regulator if you believe your rights have been violated
• Data Processing: We process your data lawfully and only for the purposes stated in this policy

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: